Monday, October 11
10:00 am – 12:00 pm
Payments Working Group
11:30 am – 6:30 pm
Registration
12:00 – 5:00 pm
HEDNA Networking Lounge
12:00 – 1:00 pm
Pillar Roundtables
- Content Distribution
- Revenue Optimization
- Connectivity
- Payments
1:00 – 2:00 pm
Lunch — on your own
2:00 – 2:15 pm
President’s Opening
Sebastien Leitner, Cloudbeds
2:15 – 3:00 pm
Economic Recovery and Travel Outlook
Aran Ryan, Tourism Economics / Oxford Economics
3:00 – 3:45 pm
What’s on the Minds of Thought Leaders?
Philippe Garnier, IHG Hotels
Oral Muir, Hilton Hotels
Gianna Rivera, Wyndham Hotels
Frank Trampert, Sabre
Moderator: Sarah Fults, MGM Resorts
3:45 – 4:15 pm
Networking Break
4:15 – 5:00 pm
B2B Distribution in 2021 and Beyond: Is Wholesale Coming Back?
Steve Quan, Expedia Group
Gianna Rivera, Wyndham Hotels
Oral Muir, Hilton Hotels
Moderator: John Burns, Hospitality Technology Consulting
5:00 – 5:45 pm
Redefining Loyalty and Providing Instant Perks: Tripadvisor Plus
Dan Mitchell, Tripadvisor Plus
Sebastien Leitner, Cloudbeds
6:30 – 8:00 pm
Welcome Reception
Hilton Miami Downtown, Pool Deck
Tuesday, October 12
8:00 am – 1:00 pm
Registration
8:00 – 9:00 am
Breakfast and Networking
8:45 – 9:15 am
Arrival Coffee
9:00 – 9:15 am
Vice President’s Welcome
Chris Murdock, Accor
9:15 – 10:00 am
Engaging and Attracting Talent during the Great Resignation
Steve Anevski, UPSHIFT
Leonie Timothee, Hotel InterContinental Miami
Kimberly Dalius, MS CPC, Miami Dade College
Moderator: Wendy Kallergis, Greater Miami & the Beaches Hotel Association
10:00 – 10:45 pm
Networking Break
10:00 am – 3:00 pm
HEDNA Networking Lounge
10:45 – 11:15 am
Under Pressure: The Complex Balance of Managing Product Evolution and Content Technology
April Key, IHG Hotels
David Sgroi, Leonardo
Benjamin Mussler, Sabre
Moderator: Fred Bean, HotelPORT
11:15 am– 11:45 am
Solving Industry Challenges: Chatting with Hospitality Disruptors
Duncan Hall, TripActions
Archie Winesett, Triptease
Barbara McCollister, Uplift
Moderator: Natalie Kimball, Shiji Group
11:45 am – 12:00 pm
Updates from OpenTravel
Sandy Angel, American Hotel & Lodging Association
Greg Land, IBM
12:00 – 1:00 pm
Lunch and Networking
1:00 – 1:15 pm
HEDNA Award of Excellence
1:15 – 1:45 pm
Shaken or Stirred: Crafting the Optimal Commercial Mix
Tom Buoy, Radisson Hotel Group
Ankur Randev, Highgate
Moderator: Chinmai Sharma, RateGain
1:45 – 2:15 pm
Why Do Hotels Continue to Pay Way More than They Should?
Mike Carlo, Xanderpay
Jeff Gallo, IHG Hotels and Resorts
2:15 – 3:00 pm
Networking Break
3:00 – 3:15 pm
Monsters Under the Bed: Sneak Peek into Upcoming Speedbumps in Hospitality
Sean Nygren, Hilton Worldwide
3:15 – 4:15 pm
Hotel Performance Trends: Where We’ve Been and Where We’re Going
Chelsea McCready, CoStar Group
4:15 – 4:30 pm
Closing Words from HEDNA President
Sebastien Leitner, Cloudbeds
6:30 – 7:00 pm
Transfer to Evening Event
7:00 pm
Closing Offsite Reception
Nikki Beach
10:00 pm
After Party Event
South Pointe Tavern
